Legal Notices - General Terms and Conditions
Legal Notice
Identification
Head office: 1 Avenue Longueil Maisons-Laffite 78600 France
Contact
Registration
Registration number: 979 815 537 RCS Versailles
VAT number
Web creation
Website: http://www.lucioles-boutique.fr
Branding, design and graphic creation:Freckled Studio
Hosting and development: Ionos SARL,
7 Place de la gare BP 70109 57201 Sarreguemines Cedex,
SIRET 431 303 775 000 16
Intra-community identification FR 13 431303775
Such. : 0970 808 911
Terms and conditions
Object:
These general conditions of sale govern the contractual relations between the company Lucioles and a particular buyer within the framework of a distance selling system through the online sales site www.lucioles-boutique.fr. Any order placed on the site constitutes full and total acceptance of the general conditions of sale.
Order:
The customer who wishes to purchase from the site www.lucioles-boutique.fr must follow the online ordering process: Choice of product, indication of essential data (identification and delivery address), choice of delivery method, online payment.
When an order is placed, an email acknowledging receipt of the order (“Order Confirmation”) is sent to the customer. An email confirming that the products have been shipped (“Shipping Confirmation”) is also sent.
Products and Prices:
The products offered for sale are those appearing on the online sales site on the day the buyer consults the site. The products are offered for sale while stocks last.
In the event of an error regarding the availability of an ordered product, the seller will inform the buyer by email as soon as possible. The buyer will have the option of having the product replaced by another, or of canceling the order.
Prices are indicated in euros, all taxes included and including VAT, but do not include transport costs. When ordering online, the total price indicated in the order confirmation includes the price of the products, as well as transport costs.
Payment:
Payments are made by bank payment via the secure payment platform "Stripe".
Delivery:
All our deliveries are insured by Post and processed within 2 to 6 working days. In most cases, orders are shipped within 48 hours
.
The products will be sent to the delivery address that the buyer indicated during the ordering process.
The buyer must verify the accuracy and conformity of the information he provides, in particular delivery details. The seller cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the possible reshipment of an order will be the responsibility of the buyer.
The products and services are offered in Metropolitan France. For logistical reasons, sales outside these geographic areas cannot be taken into account.
Right of withdrawal:
If for any reason the customer is not satisfied, he or she may exchange the item(s) or receive a refund (excluding shipping and reshipping charges) by returning the item(s) in their original packaging. , within 14 working days from the date of receipt of the order (article L121-21 of the French consumer code). He must then inform the Lucioles company by sending an e-mail to contact@lucioles-boutique.fr, and return the goods to Lucioles 1 avenue de Longueil 78600 Maisons-Laffitte. In the event of exercising the right of withdrawal, the Lucioles company undertakes to reimburse the entire sums paid within a maximum period of 14 days.
Reimbursement will be made by crediting the amount debited to the account corresponding to the buyer's bank card used during payment.
After the 14-day period, any item delivered will be considered accepted by the customer and compliant with their order and will no longer be subject to a return, refund or exchange.
Risk and Property:
Ownership of the products is transferred to the Customer once the Lucioles company has received all sums due for the products, delivery costs included. The products are the responsibility of the Customer from the moment the Customer (or a third party other than the carrier and indicated by the Customer) takes physical possession of the products.
Customer service:
The Lucioles company undertakes to respond as quickly as possible to any request or complaint made by e-mail to contact@lucioles-boutique.fr, or through the contact page of the site www.lucioles-boutique.fr, within a maximum period of time of 10 days.
Protection of personal data:
The information collected from buyers is essential for the processing and delivery of orders. They are kept confidential by the Lucioles company, which undertakes not to communicate them to a third party. However, they can be used to inform buyers of various news concerning the site. In accordance with the provisions of law n°78-17 of January 6, 1978,
the buyer has the right to access, modify and delete information concerning him. He can request it at any time by email to the address contact@lucioles-boutique.fr
Intellectual property:
Any reproduction or use without authorization of the texts and photographs used on the site www.lucioles-boutique.fr is strictly prohibited.
Changes to the general conditions of sale:
The company Lucioles reserves the right to modify these general conditions of sale at any time, subject to making these modifications appear on the site.